Welcome to Missyempire Sales Store’s FAQ section! We’re here to provide quick answers to your questions about our trendy fashion collections, worldwide delivery options, and seamless shopping experience. Whether you’re refreshing your wardrobe with our statement pieces or stocking up on seasonal essentials, find all you need to know below.

About Our Store & Products

What kind of fashion does Missyempire Sales Store specialize in?
We specialize in trend-forward women’s fashion across all categories including dresses, knitwear, tailored suits, swimwear, and everyday essentials. Our collections blend contemporary style with wardrobe staples—from office-ready Tailored Co-ords to vacation-perfect Glitter Bikinis.
What makes your products unique?
Each piece is hand-selected by our style experts for quality and current trends. We particularly pride ourselves on:
  • Statement swimwear with premium fabrics
  • Perfectly tailored suits and skirts
  • Co-ordinated knitwear sets ideal for layering
  • Global-friendly styles that transition across climates
Do you offer plus sizes or petite options?
Currently we focus on standard sizing (US 0-12) with select items available in extended sizes. Each product page specifies available sizes—we recommend checking measurements carefully as some items may run small/large.

Ordering & Account Questions

How do I create an account?
Simply begin checkout and select “Create Account”—you’ll only need an email and password. Account benefits include:
  • Faster checkout with saved addresses
  • Order tracking history
  • Early access to sales
I forgot my password—how can I reset it?
Click “Forgot Password” on the login page and enter your registered email. You’ll receive a secure link to create a new password within 5 minutes (check spam folder if not in inbox).
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days)! Email [email protected] immediately with your order number—we’ll attempt modifications but cannot guarantee changes once processing begins.

Shipping & Delivery

What are my shipping options?
⚡ Express Shipping ($12.95 USD): 10-15 business days via DHL/FedEx with tracking—ideal for special occasion items like suits or swimwear.

🌍 Free Standard Shipping: 15-25 business days via EMS for orders over $50 USD—perfect for bundled seasonal purchases.
Why is delivery unavailable to my country?
We currently cannot ship to parts of Asia and some remote regions due to customs restrictions. Contact customer care—we may suggest alternative shipping solutions!
How do I track my order?
All express orders include real-time tracking (sent via email). For EMS shipments, tracking becomes available 3-5 days after dispatch. Visit “My Orders” in your account or email us for updates.
Will I pay customs fees?
Fees vary by country and are the customer’s responsibility. While we declare all packages as “commercial goods” at actual value, some countries charge import taxes on fashion items over certain thresholds.

Payments & Pricing

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption.
Why was my payment declined?
Common reasons include:
  • Insufficient funds
  • International transaction blocks (contact your bank)
  • Billing address mismatch
Try PayPal as an alternative or email us for assistance.
Do prices include taxes?
Prices shown exclude any applicable sales tax (for US orders) or customs fees. Final checkout will display tax calculations based on your shipping address.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date for unworn items with tags attached. Swimwear and underwear must have hygiene seals intact. Note: Return shipping is at customer’s expense unless item is faulty.
How do I initiate a return?
Email [email protected] with:
  • Order number
  • Item(s) for return
  • Reason (for quality improvement)
We’ll provide a return authorization and instructions within 48 hours.
When will I get my refund?
Refunds process within 5 business days after we receive your return. Original payment method will be credited—allow additional time for your bank to post it. Sale items receive store credit only.
Do you offer exchanges?
Currently we process returns followed by new orders for size/color changes. This ensures you get fresh stock rather than warehouse returns. Email us and we’ll guide you through the quickest option!
Still have questions? Our Indianapolis-based style team is happy to help! Email [email protected] for personalized assistance with your fashion needs and delivery queries.