At Missyempire Sales Store, we want you to love every tailored piece from our collections as much as we do. If your purchase doesn’t meet your expectations, our hassle-free returns process ensures your fashion satisfaction.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unworn, unwashed, with tags attached). Please note:

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • All returns must include the original packaging and tags

Non-Returnable Items

To maintain hygiene standards and quality assurance, we cannot accept returns for:

  • Underwear & Nightwear (for hygiene reasons)
  • Swimwear with removed hygiene liners
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps to process your return:

Step 1: Submit Your Request

Email our Style Support team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Missyempire Style Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name(s) and SKU if available]
Reason: [Please specify]
Preference: [Refund to original payment method / Exchange for (specify size/color)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Receive Your Return Authorization

Within 1-2 business days, our team will email you:

  • Return authorization number
  • Return shipping instructions
  • Prepaid return label (if applicable)

Step 3: Package and Ship Your Return

Securely package your items with all original tags and packaging. Include the completed return form (provided in your original shipment) and ship to:

Missyempire Returns
4242 Crestview Manor
Indianapolis, IN 46241
USA

Step 4: Processing Your Return

Once received at our warehouse, we’ll inspect your items within 3-5 business days. You’ll receive email confirmation when:

  • Your refund has been processed
  • Your exchange item has been shipped
  • Or if there are any issues with your return

Refund Information

Approved refunds will be issued to your original payment method within:

  • Credit/Debit Cards: 5-10 business days after processing (depending on your bank)
  • PayPal: 3-5 business days after processing

Note: International refunds may take additional processing time.

Exchanges

For size or color exchanges:

  1. Follow the standard return process
  2. Clearly indicate your preferred exchange item in your return request
  3. We’ll ship your new item once the return is received and approved

If the exchange item is of higher value, you’ll be charged the difference. For lower-value items, we’ll refund the difference.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • We recommend using a trackable shipping service

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedited replacement.

Style Tip

Unsure about sizing? Our Style Advisors can help you find the perfect fit before you order! Contact us for personalized recommendations on our dresses, suits, and knitwear collections.

For any questions about our returns policy, please contact our customer care team at [email protected].

Now that you’re covered by our flexible returns policy, why not explore our newest arrivals? Your perfect outfit awaits at Missyempire Sales Store.