Shipping Policy

At Missyempire Sales Store, we’re committed to making your fashion shopping experience seamless from checkout to delivery. Our global shipping options and flexible returns policy ensure you can shop with confidence.

Shipping Information

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges

We want you to love every piece from our collections. If you’re not completely satisfied, our hassle-free returns process makes it easy to exchange or return eligible items.

Non-Returnable Items

For hygiene and quality assurance, we cannot accept returns for:

• Underwear & Nightwear
• Swimwear with removed hygiene liners
• Items marked as “Final Sale”

How to Return an Item

Follow these simple steps to process your return or exchange:

Step 1: Submit Your Request

Email our Style Support team at [email protected] within 15 days of receiving your order with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Use our return request template for convenience:

Step 2: Receive Your Return Authorization

Within 1-2 business days, our team will email you:

• Return authorization number
• Return shipping instructions
• Prepaid return label (if applicable)

Step 3: Package and Ship Your Return

Securely package your items with all original tags and packaging. Include the completed return form (provided in your original shipment) and ship to:

Missyempire Returns
4242 Crestview Manor
Indianapolis, IN 46241
USA

Step 4: Processing Your Return

Once received at our warehouse, we’ll inspect your items within 3-5 business days. You’ll receive email confirmation when:

• Your refund has been processed
• Your exchange item has been shipped
• Or if there are any issues with your return

Refund Information

Approved refunds will be issued to your original payment method within:

• Credit/Debit Cards: 5-10 business days after processing (depending on your bank)
• PayPal: 3-5 business days after processing

Note: International refunds may take additional processing time.

Exchange Information

For size or color exchanges:

• Follow the standard return process
• Clearly indicate your preferred exchange item in your return request
• We’ll ship your new item once the return is received and approved

If the exchange item is of higher value, you’ll be charged the difference. For lower-value items, we’ll refund the difference.

International Returns

For customers outside the U.S.:

• You’re responsible for return shipping costs and any customs fees
• Mark the package as “Returned Goods” to avoid additional charges
• We recommend using a trackable shipping service

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedited replacement.

For any questions about our shipping or returns policy, please contact our customer care team at [email protected].

Now that you’re covered by our flexible policies, why not explore our newest arrivals? Your perfect outfit awaits at Missyempire Sales Store.